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Employee Experience and Design Thinking in HR | Online Course

HR has always been about people. In the digital era, delivering an exceptional employee experience (EX) is more important than ever, which is why we developed this online training. In this online training course, you will learn all about why employee experience is crucial for organizational success, and how to use Design Thinking to create a better employee experiences — and a unique competitive advantage for your organization.


Online Self-paced

12 hours


Single course

only available as part of a certificate program


4 modules + case studies

12 video lessons + assignments + readings

What you will do

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Use EX to create a unique competitive advantage

Being employee-centered lets you focus on the touchpoints and problems that really matter. And that is exactly what we do when designing an employee experience. After taking this training course, you will be able to identify countless opportunities to improve your organization's EX and, in turn, make your employees better and successful at their job.

+ course structure


Design Thinking in HR


Design Thinking in HR - Part II


Employee Experience


Employee Experience - Part II

Download the syllabus for a detailed overview of all lessons, assignments, reading materials, and bonus content.

+ meet your instructors

Ben Whitter profile picture

Ben Whitter

International Employee Experience Expert & Keynote Speaker


Ben Whitter is an Employee Experience expert. He authored the book Employee Experience, and he is Chief Experience Officer at the World Employee Experience Institute (WEEI), an independent employee experience company. Recognized as one of the World’s leading authorities on employee experience, Ben has pioneered and popularized the concept of EX worldwide. Ben shares his work & research through popular keynotes, advisory services, and executive coaching.

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Raymond Hannes

HR Technology Entrepreneur


Raymond Hannes is an HR technology entrepreneur at heart, having founded multiple companies. He helps organizations to invent the future of their company. He is a board member and mentor at the PortXL accelerator and a partner in the Startup Foundation. His expertise includes Design Thinking, Strategy, Technology, HRM, Innovation Management, Lean startup, HR analytics, and Human interaction.

Design the right solutions

Learn how design thinking can improve the employee experience and how to design the right solutions quickly.

Master Employee Experience

Understand the impact of focusing on employee experience, and how to move your organization from engagement to experience.

Build an EX team

Which roles do you need? Which skills do you need? Learn how to build your EX team, create an EX strategy, and build a business case for it.

Test value propositions

Learn how to build employee value propositions and optimize them through testing and experimentation.

Download syllabus

Download the syllabus for the Digital HR Certificate Program (includes the Employee Experience and Design Thinking in HR course).

Enroll now
The Employee Experience and Design Thinking in HR course is available as part of our Digital HR Certificate Program.
Future of Work
2 modules
Digital HR Strategy
5 modules
Design Thinking in HR
2 modules
Employee Experience
2 modules
Digital HR Transformation
3 modules
Capstone Project
1 modules
Digital HR Certificate Program
$ 975
1 Certificate Program
Full Access
$ 9,750
$ 1,650
10 Certificate Programs
installments from $ 165 / month

All our programs include

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human resources case study

Real-world projects & case-studies

Develop practical skills through working on real-world projects taught by the world’s best leading experts

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Global community of human resources professionals

Global HR practitioners community

Collaborate and solve problems on the spot by connecting with peers and HR professionals from around the world

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Accredited HR training courses

Accredited education

Globally accredited and recognized programs that are designed to help you learn practical skills and succeed

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best rated support and help

Personal Coach

Customize your learning path with your personal coach who is your one point of contact for everything AIHR


Why is this course relevant?

In today’s competitive business environment, your company can gain a much-needed advantage by turning employee journeys in world-class employer experiences that wow your people and help you attract and retain top talent. If you would like to help your organization become more competitive by putting its employees at the heart of HR, this is the right training course for you.

Why is this course not sold individually?

To optimize the quality of your learning experience, the Employee Experience and Design Thinking in HR course is not available for standalone enrollment. The course is part of our Digital HR Certificate Program and also included with the Full Academy Access License.

What is Employee Experience?

Employee experience is about maximizing the interactions that employees have throughout their journey at your organization. This includes all interactions from pre-hire up to their retirement.

Designing positive employee experiences starts by seeing (HR) processes through the eyes of the employee and maximizing all the interactions that an individual has with your organization to create a deep sense of belonging and strong connections to the organization, brand, and colleagues. A higher level of employee engagement could be one of the many outcomes of a positive employee experience.


+   Is there a fixed schedule?

No. This training is 100% online and self-paced! When you learn and how much time you spend each day, week, or month is up to.

In total, you will need to invest approximately 12 hours to finish the course.

+   How long do I have access to the course?

In total, you will have 12 months of access to the member portal, all lessons, and learning materials.

+   Are there subtitles available?

Yes. All our online trainings come with English subtitles.

+   Is this online course the right fit for me?

If you’re not sure if this course is the right fit, we are here to help you determine which training best fits your goals and needs! Simply talk to one of our admissions advisors or send them an email at [email protected]

Are You Ready to Transform Your Career?

Become an Employee Experience Specialist